What does work order management include?

Intelligent workflows create work orders from service agreements, IoT alerts or customer requests, dispatch technicians to a mobile app and track progress to improve first-time fix rate.

How does resource scheduling work?

AI-driven schedule assistants assign technicians by skills, availability and proximity, build efficient routes and keep customers informed with arrival times and reminders.

Can customers book and track visits themselves?

Yes. A self-service customer portal offers service reminders, technician tracking, scheduling flexibility and automated post-service surveys.

Does it manage assets and inventory?

Yes. You can track customer assets, monitor equipment remotely, and manage stock, purchase orders, transfers and returns from the field.

What reporting is available?

Built-in analytics monitor performance and service quality, and AI-based insights help with work orders, scheduling and customer engagement.

How is Copilot used in Field Service?

Copilot in the Field Service web app helps you work faster by summarizing work orders and service accounts so you can catch up on recent changes and prepare for onsite visits.

Can AI predict equipment problems?

Yes. IoT and AI capabilities enable remote troubleshooting and predictive maintenance, so potential issues are detected before they escalate.

Does AI help choose the right technician?

Yes. Scheduling algorithms weigh skills, availability and location so the right technician is assigned to the right job.

Can technicians get customer context before arriving?

Yes. Technicians see customer history and the reported problem beforehand, so they arrive prepared and can offer personalized, on-time service.

Is Copilot included in every edition?

AI assistance from Copilot is part of the Dynamics 365 Field Service edition and is not part of the Contractor edition.

How is Dynamics 365 Field Service priced?

Pricing is based on the number of users and the edition you choose, so it stays affordable for businesses of all sizes.

Which editions are available?

There are two editions: Dynamics 365 Field Service and Dynamics 365 Field Service Contractor.

What does the Contractor edition cover?

It offers essential work order tools for non-employees, such as vendors and contractors, including scheduling and resource dispatching.

What is the base user price?

List pricing is about $105 per user per month for Field Service and $50 per user per month for Contractor. Confirm current pricing with us before budgeting.

What extra features does the full edition add?

It adds planned maintenance agreements, returns processing, Copilot AI assistance and technician performance analysis.

What services does Aarvexa offer for Field Service?

Consulting, implementation, migration, integration with third-party systems, customization, and support and maintenance.

Can you migrate us from a legacy field service system?

Yes. We move you from legacy systems or other platforms to Dynamics 365 Field Service with a hassle-free process.

Can you integrate our other applications?

Yes. Aarvexa's proprietary iPaaS platform connects Field Service with third-party applications, systems and software.

Can the solution be customized?

Yes. We customize workflows, integrations and modules to match how your business operates.

Do you provide ongoing support?

Yes. Dedicated 24/7 support covers unexpected software issues so your field operations stay on track.

Microsoft Dynamics 365 Field Services

Deliver Exceptional Service Operations With Dynamics 365 Field Services

Connect, engage, and serve your customers in real-time while maximizing productivity, customer satisfaction, and operational efficiency in the field.

Book A Free Consultation Explore Capabilities

Work ordersSchedulingMobileCopilot

91.4First-time fix %248Jobs today96.2ETA accuracy %

Dynamics 365 · Schedule board

Open orders248

Technicians36

On time96%

8a10a12p2p4p

ARAva R.

NKNoah K.

MTMia T.

LSLiam S.

DispatchSkills · Proximity

Mobile appPhotos · Parts

Work order closedFirst-time fix

Summary readyCopilot insight

Technician en routeCustomer notified

PROUD SOLUTION PARTNERS

Solutions PartnerInfrastructureAzure

Solutions PartnerBusiness Applications

Solutions PartnerDigital & App InnovationAzure

Solutions PartnerData & AIAzure

Connected fieldReal-time dispatch

Contractor

Contract Management

Schedule & Dispatch

Inventory Management

Technicians

Mobile

Connected Field Device

Customer-Centric Experience

Customers

WHAT IS DYNAMICS 365 FIELD SERVICE?

Enhance Efficiency & Expand Your Field Service Operations

Microsoft Dynamics 365 field service business application is designed to streamline operations, improve technician productivity, and enhance customer satisfaction. It delivers a powerful solution for organizations to efficiently manage and deliver onsite services on customer locations. By offering comprehensive workflow automation, scheduling algorithms, and mobility, D365 field services empowers mobile workers to streamline delivery, improve fix-rate, and customer experiences.

Manage and optimize field operations through intelligent scheduling and resource allocation. Ensure the right field technicians are assigned the right jobs based on skills, availability, and proximity.

Leverage IoT and AI capabilities to enable remote troubleshooting and predictive maintenance to monitor equipment and assets in real time, detect potential issues before they escalate, and schedule maintenance activities.

Equip your technicians with the necessary customer information beforehand so they arrive well-prepared, understand the customer challenge, and offer personalized, on-time service to deliver superior customer experiences.

Why do you need Dynamics 365 Field Service?

Uncovering Field Services Challenges for SMBs & Enterprises

Are you looking to transition from the old school methods of managing your field service operations and streamline your processes to better deal with crucial customer service requests? Is your business facing any of these challenges?

Low First-time Fix Rates

Lower first-time case resolution rates leading to falling technician productivity, hurting overall customer experience.

Scheduling Conflicts

Overlapping jobs, double-booking, scheduling an unavailable technician, and rescheduling problems, hurting efficiency.

Obsolete Technology

Lack of a centralized management system and automated workflows to streamline operations.

Right Resource Selection

Lack of visibility into technician's skills and problems in scheduling makes it difficult to assign jobs to employees with the right skill set.

Mobility

Difficult to coordinate with workers & technicians due to less accessible & flexible options.

Higher Demand, Lower Personalization

Growing consumer demands for better on-site support while you lack the necessary infrastructure to deliver personalised user experiences.

Optimize your service operations

Dynamics 365 Field Services Capabilities

Intelligent Work Order Management

Create intelligent workflows to create work orders directly from service agreements, IoT device alerts, or manual customer requests.
Easily dispatch technicians from a mobile app that contains schedules, customer data, and on-site tools such as photo-capture, and remote collaboration.
Keep track of progress on each work-order, ensuring first-time fix rate and boosting customer satisfaction.

Learn More

Work orders

Open248

In progress61

Fix rate91%

01002HVAC · MaintenanceScheduled

01001Fire sprinklerIn progress

00054Not coolingDispatched

00046Arbor needsCompleted

WHY CHOOSE US

Why Go For Dynamics 365 Field Service?

FORRESTER

Dynamics 365 brings you impactful outcomes!

How Dynamics 365 for Field Service is Impacting the Business Economics?

Download Report

0%Increase In Technician Productivity

0%Increase In Dispatcher Productivity

<0 monthsPayback Period

0%Return On Investment

Key benefits for SMBs

D365 Field Services Enables You To

Fix Rate

Improve first-time fix rates to reduce second time visits and customer satisfaction.

Service Calls

Increase the number of completed service calls per technician per week.

Follow-Ups

Manage follow-up work efficiently while leveraging upsell and cross-sell opportunities.

Account History

Provide technicians with detailed account and equipment histories for better service.

Travel Reduction

Minimize travel time, mileage, and vehicle wear to optimize resources.

Issue Tracking

Organize and monitor customer issue resolution for better service quality.

Arrival Accuracy

Communicate precise technician arrival times to customers.

Customer Updates

Keep customers informed about their service call status and resolution progress.

Convenient Scheduling

Schedule onsite visits at times convenient for the customer from the mobile app.

Preventative Maintenance

Reduce equipment downtime with proactive maintenance strategies.

Let's Find Out How Dynamics 365 Field Services Will Transform Your Business

Request A Demo

Pricing & licensing

Dynamics 365 Field Service Pricing & Licensing

D365 field service pricing is based on the number of users and edition to make it affordable for businesses of all sizes. There are 2 editions available: D365 Field Service and D365 Field Service Contractor. D365 Field Service provides comprehensive tools for field teams, including work order management, Dynamics 365 Guides, Remote Assist, and Field Service Mobile, while D365 Field Service Contractor offers essential work order tools for non-employees.

Dynamics 365 Field Service ContractorDynamics 365 Field Service

Base user price/month$50$105

App AccessUnlimited

Access to D365 GuidesUnlimited

Access to D365 Remote AssistUnlimited

Vendor and Contractor managementUnlimited

Scheduling and resource dispatchingUnlimited

Planned maintenance agreements

Returns processing

AI assistance from Copilot in D365 Field Service

Technician performance analysis

SERVICES

Aarvexa Microsoft Dynamics 365 Field Services Offerings

Consulting

Struggling to connect the dots between your business operations and how D365 field services will transform them? Consult our experts who will guide you on your journey.

Migration

Whether you are transitioning from legacy systems or migrating from other platforms to Dynamics 365 Field Services, we are here to make the process hassle free.

Integration

Leverage our proprietary integration platform, Aarvexa iPaaS, to integrate D365 Field Services with any 3rd party application, system, or software. We are truly your one-stop solution provider.

Customization

No matter how simple or complex your business operations are, we can customize D365 Field Services according to your business needs.

Implementation

With decades of experience, you can rely on our expertise for end-to-end Dynamics 365 Field Services implementation tailored to your custom needs.

SUPPORT

Support & Maintenance

Ensure smooth operations of D365 Field Services with our dedicated, 24/7 customer support ready to cater to any unexpected software issues so you remain at ease.

WHY PARTNER WITH AARVEXA

Partner with Aarvexa To Implement Microsoft Dynamics 365 Apps

At Aarvexa we are a certified Microsoft partner with 4 Solution Partner Designations, and a rock solid commitment to providing you a smooth Dynamics 365 modules implementation experience. We're a reputed Microsoft partner with over 20 years of experience implementing Microsoft solutions all across North America, Australia, & United Kingdom.

We believe in being not just an implementation service provider, but a true technology partner for our customers, offering a full spectrum of services including consulting, deployment, migration, training, and user support. Our teams work alongside you at every step of the way with 24/7 global support to help you navigate any challenges along the journey.

With over 2 decades of experience, our super-team of certified Microsoft experts are truly the gurus in the game. Their in-depth knowledge serves as an asset for our customers ensuring a seamless experience.

We take pride in distinguishing ourselves from other partners by really being a one-stop shop for all your needs. Our deep subject-matter expertise in industry domains such as agriculture, manufacturing, and retail, has enabled us to build tailored solutions that serve your needs. Our ability to customize workflows, integrations, and modules is our forte.

A strong portfolio of successful implementations across 20+ years is a testament to our reputation for delivering results and serving as a trusted partner for digital transformation.

End-to-End Implementation & Global Support

24/7Global support

4Solution designations

20+ yearsMicrosoft experience

Gain 100% Visibility into your Business and Make Informed Business Decisions

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FAQ

Frequently Asked Questions

Straight answers on Dynamics 365 Field Service implementation, capabilities, Copilot, licensing and support.

It is a Microsoft business application that streamlines field operations, improves technician productivity and raises customer satisfaction by automating work orders, scheduling and mobile workflows.

Small and mid-sized businesses and enterprises that send technicians to customer locations, such as HVAC, facilities, utilities, equipment servicing and installation teams.

Aarvexa provides consulting, end-to-end implementation, migration, integration, customization and 24/7 support, tailored to your service operations.

Book a free consultation. We review your current service process, map it to Field Service capabilities and recommend a realistic implementation path.

Yes. Aarvexa is a Microsoft partner with 4 Solution Partner designations and more than 20 years of experience implementing Microsoft solutions.