What can a chatbot do for my business?

Answer FAQs, qualify leads, book appointments, track orders, process returns, reset passwords, collect feedback and hand complex cases to your team, all around the clock.

Can the chatbot work on WhatsApp, our website and the phone?

Yes. One conversation brain can serve your website, WhatsApp Business, Slack or Teams, mobile apps, email and voice, with each channel's formats and limits respected.

Can it speak multiple languages?

Yes. We support dozens of languages, including mixed-language messages such as Tanglish or Hinglish, and can tune tone and terminology per market.

Can it take actions, not just answer questions?

Yes. Through secure integrations it can look up orders, create tickets, schedule meetings, update CRM records and trigger workflows, with authentication where required.

Will customers still be able to reach a person?

Always. The bot hands off to a live agent on request or when it detects frustration or low confidence, passing along the full transcript.

Which AI models do you use?

We are model-agnostic and select per use case from leading commercial and open models, balancing quality, latency, cost and data-residency needs.

How does the chatbot learn about my business?

We connect it to your help centre, product catalogue, policies, PDFs and databases using retrieval-augmented generation, so answers come from your content and stay current as it changes.

How do you prevent wrong or made-up answers?

By grounding replies in retrieved sources, citing them, applying guardrails and confidence thresholds, and testing against evaluation sets before and after every release.

How do you measure chatbot performance?

Through resolution rate, deflection, first-response time, CSAT, escalation rate, containment and conversion, with dashboards and a weekly review of failed or unanswered questions.

Is customer data safe?

We encrypt data in transit and at rest, redact personal information, apply role-based access and can deploy in your own cloud. Retention periods are set with you.

Do you train the AI on our private data?

By default your conversations and documents are not used to train public models. Knowledge is retrieved at answer time, and any fine-tuning happens only with your approval.

Can the chatbot be used in healthcare or finance?

Yes. We design controls to align with regulations such as GDPR and HIPAA and add authentication and escalation for sensitive journeys. Formal compliance remains with your organisation and its assessors.

What happens if the chatbot does not know the answer?

It says so, offers related help and routes to a person or a ticket, and the gap is logged so you can add the missing content.

Who owns the chatbot and its data?

You do. Conversation flows, prompts, knowledge indexes and data belong to your organisation and are documented for your team.

How long does it take to build a chatbot?

A focused chatbot with a knowledge base and one or two channels typically goes live in 4 to 8 weeks. Multi-channel, voice or deeply integrated assistants take longer, depending on scope.

How much does a chatbot cost?

Cost depends on channels, integrations, languages, volume and model usage. After discovery we provide a fixed-scope estimate for the build and a transparent view of monthly run costs.

Can we start with a small pilot?

Yes, and we recommend it. Start with your top 20 questions on one channel, measure resolution, then expand to new intents and channels.

What are the ongoing costs?

Hosting, model usage and any messaging fees such as WhatsApp conversations, plus optional optimisation support. We help control cost with caching, model routing and usage dashboards.

Do you offer support after launch?

Yes. We monitor quality, review conversations, add intents and content, tune prompts and upgrade models so performance keeps improving.

AI Chatbot Development

Chatbots that talk like your best support agent

Aarvexa builds AI chatbots and voice assistants that understand every customer, answer from your own knowledge, take real actions and hand over to a person when it matters. On web, WhatsApp, voice and more.

Human-like replies
100+ languages
Connected to your tools

Talk to our experts See how it works

AaraOnline · replies instantly

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Type a message…

LIVEAI ASSISTANT0.8 s reply

WebWhatsAppEmailVoice

Resolved without a human

AI decision

Message received

Chats today

2,418

82% bot0.8s

CSAT

Customers happy

0agent needed

AI ChatbotsConversational AIRAG Knowledge BotsWhatsApp ChatbotsVoice AssistantsMultilingual SupportLive-Agent HandoffLead QualificationOrder & Booking BotsSentiment AnalysisAnalytics & InsightsOmnichannelAI ChatbotsConversational AIRAG Knowledge BotsWhatsApp ChatbotsVoice AssistantsMultilingual SupportLive-Agent HandoffLead QualificationOrder & Booking BotsSentiment AnalysisAnalytics & InsightsOmnichannel

What we build

Chatbots for every conversation your business has

From the first website visit to the 2 AM support question, we build assistants that resolve, not just reply.

Support

Customer Support Chatbots

Instant, accurate answers from your help centre and systems, resolving routine tickets round the clock and handing the rest to people.

Growth

Sales & Lead-Gen Chatbots

Greet visitors, qualify intent, recommend the right plan and book meetings straight into your calendar.

Retail

E-commerce Shopping Assistants

Product discovery, order tracking, returns and upsell in a natural conversation on web and WhatsApp.

Health

Healthcare & Appointment Bots

Appointment booking, reminders, triage questions and FAQs with privacy-first design for patient communication.

Internal

HR & IT Helpdesk Bots

Leave, payroll, onboarding, password resets and policy questions answered inside Slack or Teams.

Finance

Banking & Insurance Assistants

Balance, claims, policy and KYC journeys with secure authentication and clear escalation rules.

Voice

Voice Bots & IVR

Natural phone conversations that replace menu trees, with live transcription and smooth transfer to an agent.

Knowledge

Enterprise Knowledge Bots

Ask-anything assistants over your documents, wikis and tickets, with sources cited for every answer.

Live pipeline

How an AI chatbot understands, answers and acts

Five stages turn a message into a resolved conversation. Hover to hold a stage, click to jump.

Step 01 of 5

Understand

The bot reads each message, detects language, intent, entities and sentiment, even when phrasing is messy.

Intent and entity recognition
100+ languages and code-mixing
Sentiment and urgency detection

Gets what people actually mean

Where it applies

One chatbot brain, six places to meet your customers

Pick the programme that matches your business. We reuse the same proven language, knowledge and integration core.

A concierge on every page

A branded chat widget that answers questions, captures leads and guides visitors from first click to checkout or booking.

Custom-branded widget
Page-aware suggestions
Lead capture and meeting booking
Live-agent takeover

Plan this project

TodayWeb chat

82%resolved by bot

Conversations1,284
Leads captured96
First reply0.8 s

Open transcript

Live conversation

Every chat logged

Why Aarvexa

A chatbot your customers actually enjoy

A chatbot only helps if it is accurate, on-brand and easy to hand off. We pair modern language models with conversation design, evaluation and analytics, so quality is measured, not assumed.

Who we work with

E-commerce & retailHealthcare & clinicsBanking & insuranceSaaS & softwareEducation & EdTechTravel & hospitality

Accurate, grounded answers

Retrieval over your own content, answer-source citations and fallback rules keep the bot honest and on topic.

Connected to your systems

CRM, ERP, ticketing, payments and calendars are wired in, so the bot completes tasks instead of only chatting.

Multilingual and omnichannel

One brain across web, WhatsApp, voice, Slack and apps, speaking your customers' languages.

Live in weeks, tuned for years

A fast pilot, a clear measurement plan and continuous improvement from real conversation data.

Technology

A stack built for conversation, proven in production

We choose the right tool for each layer, from the model to the monitoring dashboard, and swap parts when your platform changes.

Language models

ClaudeGPTGeminiLlamaMistralFine-tuned small models

Knowledge & retrieval

RAG pipelinespgvectorPineconeElasticsearchDocument parsingKnowledge graphs

Channels

Web widgetWhatsApp Business APITelegramSlack / TeamsTwilioVoice / SIP

Integrations

SalesforceHubSpotZendesk / FreshdeskShopifySAP / NetSuiteCustom REST APIs

Safety & analytics

GuardrailsPII redactionEvaluation suitesConversation analyticsRole-based accessAudit logs

Privacy & trust

Safe, private and always in control

A chatbot is judged by what happens when it does not know. We design for that from day one.

Privacy by design

Personal data is minimised and redacted, encrypted in transit and at rest, with retention rules you control.

Safe, on-policy answers

Guardrails block off-topic, unsafe or confidential responses, and the bot says so when it does not know.

Human handoff built in

Frustration, high-value or sensitive conversations route to a live agent with the full transcript attached.

Transparent and auditable

Every conversation, source and action is logged, so quality and compliance teams can review and improve it.

Our process

From first idea to a chatbot in production

Indicative timelines for a typical pilot. We confirm yours after discovery.

01Week 1

Discovery & conversation design

We study your top questions and journeys, set goals and design the personality, flows and escalation rules.

02Week 1–3

Knowledge & data setup

Content is cleaned, indexed and connected, along with the APIs the bot needs to take action.

03Week 2–5

Build & integrate

Prompts, flows, channels and integrations assembled and tested against real conversation examples.

04Week 4–6

Test & tune

Accuracy evaluations, red-teaming and tone checks until resolution and safety targets are met.

05Week 5–8

Launch & train your team

Staged roll-out, live-agent training, dashboards and a clear escalation playbook.

06Ongoing

Optimise continuously

Weekly insight reviews, new intents, new channels and model upgrades as volume grows.

FAQ

Frequently Asked Questions

Straight answers on chatbot: applications, technology, safety, cost and timelines.

An AI chatbot is software that talks with people in natural language to answer questions and complete tasks. Modern chatbots use large language models and your own knowledge base, so they understand free-form messages instead of following rigid menus.

Rule-based bots follow fixed scripts and break when a user phrases something unexpectedly. AI chatbots understand intent, handle variation, remember context and can pull answers from your documents and systems.

We design, build and run custom chatbots and voice assistants: conversation design, knowledge integration, system connections, channel deployment, testing, analytics and ongoing optimisation.

Any business with repeated customer or employee questions, from e-commerce and healthcare to banking, SaaS, education and hospitality, in teams of any size.

Book a free consultation. We review your common conversations, show a live demo and propose a scoped pilot with clear success metrics.

Let's build it

Ready to start the conversation?

Book a free consultation. We will show a live chatbot demo and map out a pilot you can test on your own customers' questions.

Book a free consultation Explore our AI services