How does it unify customer data?

It brings data from sources such as ERP, CRM, social media and marketing tools into a centralized customer data platform with AI-powered identity management.

Can it build segments?

Yes. You can create segments manually or describe them and let AI build, review or modify them.

What are real-time journeys?

Connected customer journeys that run across channels such as email, text messages and push notifications, with live tracking of results.

Can leads be shared with sales?

Yes. Scored, qualified leads can be passed to the sales team, and prebuilt dashboards track pipeline success.

Can we create personalized content?

Yes. You can curate tailored content, headlines, images and branded emails for any segment.

What does Copilot do here?

It helps you understand customer attributes, build journeys and segments from plain descriptions, and draft tailored content.

Does it include AI insights?

Yes. Use prebuilt AI models or build, test and deploy custom AI and ML models for predictions.

Does it connect marketing, sales and service?

Yes. Teams share a streamlined timeline of customer interactions so leads can be prioritized and recommendations personalized.

How is data quality handled?

Unification includes matching and deduplication so records from different systems resolve into one profile.

Can we measure results?

Yes. Analytics show journey progress, goals met and where customers drop off.

Pricing is per tenant per month, with two options depending on the Dynamics 365 licensing you already have.

What does base pricing cover?

Base pricing is for businesses that do not use any other Dynamics 365 applications. Microsoft lists it at about $1,700 per tenant per month.

What is the attach offer?

For companies that already have a suitable Dynamics 365 application. Microsoft lists it at about $1,000 per tenant per month.

Up to 4 environments, 100,000 unified people and 10,000 interacted people.

Yes. Prices are set by Microsoft and can change, so we confirm current figures before you commit.

What services does Aarvexa offer?

Implementation, support and maintenance, and consulting for Dynamics 365 Customer Insights.

Do you provide ongoing support?

Yes. Our team offers 24/7 support to resolve issues quickly.

Do you work with specific industries?

Yes. We bring domain knowledge in agriculture, manufacturing and retail and tailor workflows, integrations and modules.

We have implemented Microsoft solutions across North America, Australia and the United Kingdom.

How do we contact you?

Use the contact page. A specialist will respond with next steps.

Microsoft Dynamics Customer Insights

Revolutionize Customer Experiences with Dynamics 365 Customer Insights

Unify all customer data and create connected & personalized journeys across sales, marketing, and service to build stronger customer relationships.

Schedule A Demo Talk to an Expert

UnifySegmentJourneysCopilot

CRM

Web

Social

ERP

Support

Abbie Bonam6 sources unified

LIVE

SegmentHigh valueLifetime value$18,400

Profile completeness34%

UNIFIED PROFILES100,000

SEGMENT BUILT12.4K people

JOURNEY LIVE3 channels

NEXT BEST ACTIONSend loyalty offer

Proud Solution Partners

Aarvexa is a certified Microsoft partner across four Solution Partner designations.

Solutions PartnerInfrastructureAzure

Solutions PartnerBusiness ApplicationsDynamics 365

Solutions PartnerDigital & App InnovationAzure

Solutions PartnerData & AIAzure

CCUSTOMER

360360° PROFILE

AAGENT

Omni Channel

Service Intelligence

Optimized Operations

Data Insights

What is Dynamics 365 Customer Insights?

Unify & Personalize Marketing to Win more Customers

Dynamics 365 Customer Insights (formerly known as Dynamics 365 Marketing) offers a plethora of benefits for organizations, transforming their customer engagements. By unifying customer data in a centralized customer data platform and real-time data orchestration through integrations, D365 Customer Insights enables you to create personalized & connected customer journeys spanning marketing, sales, and services. With Copilot in Customer Insights, understand your customers better with AI-assisted insights & recommendations, and personalize customer experience at every touchpoint.

Unify customer data from all touchpoints & sources including ERP, CRM, social media, and marketing automation tools to unlock holistic view of demographics, all customer interactions, and purchase history for better decision making.

Derive out-of-the-box insights with prebuilt AI models or rapidly build, test, and deploy custom AI/ML models using advanced analytics solutions at limitless scale.

By integrating your marketing, sales, and services functions, Dynamics 365 Customer Insights enables sellers to gain a streamlined timeline of customer interactions, prioritize leads, and offer personalized product recommendations.

Why do you need Dynamics 365 Customer Insights?

Frequent Challenges Addressed by Dynamics 365 Customer Insights Implementation

Do you aspire to win customer hearts, succeed in this AI race, and win more customers by staying ahead of your competition? Then, you must overcome these challenges:

Lack of 360° Customer View

Scattered customer data across fragmented systems provides a broken view of customer interactions.

With Customer InsightsOne unified profile for every customer.

Difficulty in personalization

A partial view of customer interactions can lead to misinformed marketing, sales, and support strategies, making it harder to optimize interactions.

With Customer InsightsMessages tuned to each customer's real behavior.

Large Data Segmentation

Manual segmentation and crafting personalized messages for large customer bases can be resource-intensive and prone to errors.

With Customer InsightsAI-assisted segments built in minutes.

Incomplete Insights

Flawed assessment of customer journey leads to wrong prediction of customer intent.

With Customer InsightsPredictive insights on intent and churn.

Data Quality

Integrating data from diverse sources inevitably introduces issues related to data quality, such as inaccuracies, redundancies, and inconsistencies.

With Customer InsightsMatching and deduplication built into unification.

Inefficient Content Distribution

Difficult to engage growing audience by sending personalized content.

With Customer InsightsRight content, right channel, right moment.

Disconnected Teams

Struggling to connect marketing, sales, and services teams to offer meaningful, connected customer journeys.

With Customer InsightsOne shared customer timeline for every team.

Can you relate to any of these? If yes, let's connect and get it fixed!

Talk To Our Experts

Enhance your customer experiences

Dynamics 365 Customer Insights Capabilities

Know your Customers Better

Unify transactional, demographic, and behavioral data across marketing, sales, and customer service with AI-powered identity management to understand customersEnhance customer profiles with a range of data sources like proprietary intelligence and pre-built AI models.Create new customer segments and discover new audiences using AI recommendations based on real-time data.

Learn More

Customer Insights · DataSearch

Abbie BonamRichmond · last activity today

First nameAbbie

Last nameBonam

Emailabbie@example.com

CityRichmond

InterestOutdoor gear

Activity timeline

Website visitProduct page · 2m ago

Purchase$128 · POS

Email openedSpring offer

Illustrative viewKnow Your Customers Better

Why go for Dynamics 365 Customer Insights?

Achieve More With Microsoft Dynamics 365 for Customer Insights

Independent research

The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights

Download Report

0%ROI over 3 years

<0 monthsTo payback

0%Time saved on customer journey development

0%Improvement in conversion rate

Pricing & Licensing

Dynamics 365 Customer Insights Licensing & Pricing

Dynamics 365 Customer Insights pricing is based on your tenant and the Dynamics 365 licensing you already have. There are 2 options available: base pricing for businesses that do not use any other Dynamics 365 applications, and an attach offer for companies that already run a suitable Dynamics 365 application.

Dynamics 365 Customer Insights base pricing

For businesses that do not utilize any other Dynamics 365 applications

^$0Tenant / Month

Deliver connected customer journey and campaigns with unified customer data.

Includes up to 4 environments
100,000 Unified People
10,000 Interacted People

Learn More

Dynamics 365 Customer Insights Attach

For companies who have a suitable Dynamics 365 application

^$0Tenant / Month

Add connected customer journeys and campaigns with unified customer data to your qualified Microsoft stack.

Includes up to 4 environments
100,000 Unified People
10,000 Interacted People

Learn More

Prices are Microsoft list prices and can change. We confirm current licensing with you before you commit.

Customer Insights Offerings

Aarvexa Microsoft Dynamics 365 Customer Insights Offerings

At Aarvexa, we understand your business needs and why your Dynamics 365 Customer Insights solution must be utilized at full potential to outpace competition and stay ahead. We are here to support you and ensure you're well-equipped to drive value from D365 Customer Insights. Our services include:

Implementation

With decades of experience, you can rely on our expertise for end-to-end Dynamics 365 Customer Insights implementation tailored to your custom needs.

Support & Maintenance

Ensure smooth operations of D365 Customer Insights with our dedicated, 24/7 customer support ready to cater to any unexpected software issues so you remain at ease.

Consulting

Struggling to connect the dots between your business operations and how D365 Customer Insights will transform them? Consult our experts who will guide you on your journey.

Why partner with Aarvexa?

Partner with Aarvexa To Implement Microsoft Dynamics 365 Apps

At Aarvexa we are a certified Microsoft partner with 4 Solution Partner designations, and a rock solid commitment to providing you a smooth Dynamics 365 modules implementation experience. We're a reputed Microsoft partner with over 20 years of experience implementing Microsoft solutions all across North America, Australia, & United Kingdom.

We believe in being not just an implementation service provider, but a true technology partner for our customers, offering a full spectrum of services including consulting, deployment, migration, training, and user support. Our teams work alongside you at every step of the way with 24/7 global support to help you navigate any challenges along the journey.

With over 2 decades of experience, our super-team of certified Microsoft experts are truly the gurus in the game. Their in-depth knowledge serves as an asset for our customers ensuring a seamless experience.

We take pride in distinguishing ourselves from other partners by really being a one-stop shop for all your needs. Our deep subject-matter expertise in industry domains such as agriculture, manufacturing, and retail, has enabled us to build tailored solutions that serve your needs. Our ability to customize workflows, integrations, and modules is our forte.

Our strong portfolio of successful implementations during the past 20 years is a testament to our reputation of delivering results and being your trusted partner for embracing digital transformation.

Talk To Our Experts

Let's Find out How Dynamics 365 Customer Insights Will Transform Your Business

Request A Demo

FAQ

Frequently Asked Questions

Straight answers on Dynamics 365 Customer Insights, its capabilities, licensing and working with Aarvexa.

It is a customer data and engagement solution, formerly known as Dynamics 365 Marketing, that unifies customer data and lets you create personalized, connected journeys across marketing, sales and service.

Marketing, sales and service teams that want one trusted view of each customer and want to act on it in real time.

Click Schedule A Demo or contact us. We review your data sources and goals and recommend a rollout plan.

Yes. Aarvexa is a certified Microsoft partner with experienced Dynamics 365 teams.

Yes. Many teams begin by unifying a few key data sources and one journey, then expand.