What does self-service support include?

Intelligent, conversational AI-powered bots, access to your knowledge base and personalized community portals so customers can resolve issues themselves.

How does it improve agent productivity?

Agents get AI-powered suggestions and smart assist, collaborate with experts through Microsoft Teams and can work on multiple open cases across channels without losing progress.

What does case management cover?

Automatic case creation from email, web and phone, tracking and reassignment, and intelligent routing based on issue type, customer emotion and agent skills.

Which channels are supported?

Voice, chat, email, social, SMS, IVR and bots, Microsoft Teams and portals, all from one omnichannel workspace.

Can devices be diagnosed remotely?

Yes. IoT diagnostics and device updates help agents diagnose and fix problems remotely, even before the customer becomes aware.

What AI capabilities are built in?

Built-in AI surfaces trends and automation opportunities, suggests relevant knowledge and answers questions in a Copilot panel inside the agent workspace.

Can we track agent performance?

Yes. Metrics on agent performance support best practices and training, and give visibility into the drivers behind CSAT scores and trends.

Does it provide an omnichannel dashboard?

Yes. An omnichannel insights dashboard combines AI-driven conversation insights, channel analytics and key performance indicators in one place.

Can AI help reduce handling time?

Yes. Automating tasks such as ticket routing and finding relevant information frees agents for more crucial work.

What results are reported?

A Forrester study cites a 315% boost in ROI, 40% reduction in handling time, 20% increase in first-call resolution and 20% reduction in missed routes.

Pricing is per user per month and depends on the edition: Professional, Enterprise or Premium.

What does the Professional edition cost and include?

About $50 per user per month, covering core service capabilities with basic self-service, case management and knowledge management.

Prices are list values and can change, so confirm current pricing with us before budgeting.

What services does Aarvexa offer?

Implementation, support and maintenance, consulting, migration, integration and customization.

Can you migrate us from another platform?

Yes. We move you from legacy systems or other platforms to Dynamics 365 Customer Service with a hassle-free process.

Can you integrate third-party systems?

Yes. Aarvexa's proprietary iPaaS platform integrates the solution with any third-party application, system or software.

Can the solution be customized?

Yes. We customize workflows and processes according to your business needs, however simple or complex.

Is support available around the clock?

Yes. Dedicated 24/7 support covers unexpected software issues so you remain at ease.

Microsoft Dynamics Customer Service

Elevate Every Customer Interaction to Win Customers for Life

Deliver a consistent, personalized, and superior customer experience on their preferred channels. Gain visibility into your service department performance and boost agent productivity with intelligent software.

Schedule A Demo Explore Capabilities

OmnichannelCase managementSelf-serviceAI insights

4.8CSAT score312Open cases82.4First-call resolution %

Customer Service workspace · Conversations

PSPatrick S.Live chat

NANancy A.Teams

SBSusan B.SMS

Patrick SandsLive

Hi, my order hasn't arrived yet.

OmnichannelVoice · Chat · Email

CopilotSummaries · Answers

Case resolvedCSAT 5.0

Answer suggestedCopilot insight

Routed to Tier 2By agent skills

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Personalised Experience

Optimized Operations

Data Insights

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WHAT IS DYNAMICS 365 CUSTOMER SERVICE?

Deliver Superior Customer Service

Customer experience boils down to making every customer interaction matter. Dynamics 365 Customer Service is a cloud-based solution that helps organizations to respond faster to customer service issues by empowering agents to deliver exceptional customer care with real-time personalized support. By leveraging AI & automation, it allows agents to handle customer queries, issues, and feedback in no time and unifies channels for better collaboration.

Dynamics 365 Customer Service provides a unified view of all customer interactions across email, chat, phone, and social media to address customer concerns promptly and improve overall satisfaction.

Dynamics 365 Customer Service offers a single platform to manage everything, eliminating the need for multiple software & systems. Moreover, it automates tasks, increases productivity, leading to further savings.

Dynamics 365 Customer service automates multiple tasks such as ticket routing, finding relevant information, and more, freeing up time for agents to work on other crucial tasks.

Dynamics 365 customer service enables you to build a customer portal and a chatbot so customers can resolve issues independently without contacting customer service.

Why do you need Dynamics 365 Customer Service?

Uncovering Customer Services Challenges for SMBs & Enterprises

Are you struggling to provide top-class customer care? Do any of the following challenges ring a bell? If yes, let's connect and let Dynamics 365 Customer Service handle your problems.

Disconnected Communications

Carrying out communications with the same customer on disconnected channels can make customers believe that their issues are not heard well.

Manual Processes

Manual processes and obsolete agent tools leads to lower agent productivity.

Poor Customer Insights

Lack of detailed customer insights hinders seamless communication between agent and customer.

Lack of Integration

Expensive and fragile integration hinders your ability to harness the benefits of integrated solutions to drive productivity.

Can you relate to any of these? If yes, lets connect and get it fixed!

Talk To Our Experts

Enhance your customer service

Dynamics 365 Customer Service Capabilities

Self Service Support

Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots to free up your agents to resolve more complex customer issues.
Provide customers with access to your knowledge base to enable them to resolve their issues themselves and automate your routine tasks.
Provide your customers, access to personalized community portals to collaborate, share tips, and leverage rich insights with other users.

Learn More

Customer portal

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WHY GO FOR DYNAMICS 365 CUSTOMER SERVICE

Why Go For Dynamics 365 Customer Service?

FORRESTER

How Dynamics 365 for Customer Service is Impacting Business Economics?

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0%Boost In ROI

0%Reduction In Handling Time

0%Increase In First-Call Resolution

0%Reduction Is Missed Routes

Use cases

Use Cases for Dynamics 365 Customer Service

Retail

A retail company can leverage Dynamics 365 Customer Service to centralize every customer interaction, from online chats to in-store support. The agents can quickly gain a 360° view of customer's order history, preferences, and past interactions. Automating routine tasks, like ticket creation, empowers the team to focus on solving more complex issues. Ultimately, this streamlined approach builds trust and cultivates stronger, long-lasting customer relationships.

Financial Services

A financial services company can use D365 customer service to deliver superior customer service. Agents can easily track payment histories and customer profiles to drive faster outcomes and provide swift responses. Customers can file their complaints and track progress through a self-service portal, making the engagement experience smooth.

IT & Software

An IT company can set up a stronger support mechanism with Dynamics 365 customer service. It can automatically route relevant cases to the relevant teams so faster resolution and better customer retention. Support agents can simply track case progress and escalate where necessary, to deliver a consistently smooth service.

Call center

Dynamics 365 Customer Service allows you to handle inbound and outbound calls and automate routing of calls to relevant agents with the right skills set. Agents can track all omnichannel interactions for analysis purposes.

Healthcare patient service

A healthcare provider can gain a 360-degree view of your customer interactions to deliver personalized support. Leverage AI-virtual agents to provide basic health support, and share data with healthcare providers, boosting productivity.

Talk To Our Experts

Let's Find Out How Dynamics 365 Customer Service Will Transform Your Business

Pricing & licensing

Dynamics 365 Customer Service Licensing & Pricing

D365 Customer Service Professional

$50User/Per month

Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.

Popular

D365 Customer Service Enterprise

$105User/Per month

Get advanced customer service capabilities for a personalized experience, improved service representative productivity, and optimized operations.

D365 Customer Service Premium

$195User/Per month

Transform customer engagement with an integrated contact center and CRM service solution, all powered by generative AI.

Lets Talk

SERVICES

Aarvexa Microsoft Dynamics 365 Customer Services Offerings

Implementation

With decades of experience, you can rely on our expertise for end-to-end Dynamics 365 Customer Service implementation tailored to your custom needs.

Support & Maintenance

Ensure smooth operations of D365 Customer Service with our dedicated, 24/7 customer support ready to cater to any unexpected software issues so you remain at ease.

Consulting

Struggling to connect the dots between your business operations and how D365 Customer Service will transform them? Consult our experts who will guide you on your journey.

Migration

Whether you are transitioning from legacy systems or migrating from other platforms to Dynamics 365 Customer Service, we are here to make the process hassle free.

Integration

Leverage our proprietary integration platform, Aarvexa iPaaS, to integrate D365 Customer Service with any 3rd party application, system, or software. We are truly your one-stop solution provider.

Customization

No matter how simple or complex your business operations are, we can customize D365 Customer Service according to your business needs.

WHY PARTNER WITH AARVEXA

Partner with Aarvexa To Implement Microsoft Dynamics 365 Apps

At Aarvexa we are a certified Microsoft partner with 4 Solution Partner Designations, and a rock solid commitment to providing you a smooth Dynamics 365 modules implementation experience. We're a reputed Microsoft partner with over 20 years of experience implementing Microsoft solutions all across North America, Australia, & United Kingdom.

We believe in being not just an implementation service provider, but a true technology partner for our customers, offering a full spectrum of services including consulting, deployment, migration, training, and user support. Our teams work alongside you at every step of the way with 24/7 global support to help you navigate any challenges along the journey.

With over 2 decades of experience, our super-team of certified Microsoft experts are truly the gurus in the game. Their in-depth knowledge serves as an asset for our customers ensuring a seamless experience.

We take pride in distinguishing ourselves from other partners by really being a one-stop shop for all your needs. Our deep subject-matter expertise in industry domains such as agriculture, manufacturing, and retail, has enabled us to build tailored solutions that serve your needs. Our ability to customize workflows, integrations, and modules is our forte.

Our strong portfolio of successful implementations during the past 20 years, is a testament to our reputation of delivering results and being your trusted partner for embracing digital transformation.

End-to-End Implementation & Global Support

24/7Global support

4Solution designations

20+ yearsMicrosoft experience

Let's Talk About How We Can Digitally Transform Your Business

Request A Demo

Gain 100% Visibility into your Business and Make Informed Business Decisions

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FAQ

Frequently Asked Questions

Straight answers on Dynamics 365 Customer Service implementation, capabilities, Copilot, licensing and support.

It is a cloud-based solution that helps organizations respond faster to customer service issues by empowering agents to deliver exceptional, real-time personalized support.

Small and mid-sized businesses and enterprises that want to provide top-class customer care across retail, financial services, IT, call centers and healthcare.

Aarvexa provides consulting, implementation, migration, integration, customization and 24/7 support so your Customer Service solution drives the desired results.

Schedule a demo or book a free consultation. We review your current service process and recommend a realistic implementation path.

Yes. Aarvexa is a Microsoft partner with 4 Solution Partner designations and more than 20 years of experience implementing Microsoft solutions.